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lensrental.co.za

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FAQ

FAQ's

General 
Testimonials
Billing
Local Pick Up 
Shipping 
Returns 
Insurance
Damage
Buying and Selling Camera Gear
Rental Agreement

General 

Can I reserve a rental item?

Yes, we will take reservations, as long as the order is received 1 week in advance, with a signed rental agreement, and proof of 10. Simply contact us and place the order for the rental item(s). Once the order goes through and you get an email confirmation from us, this guarantees your reservation and there's no need to check the website or worry about the availability of the items you ordered. If any situation comes up that jeopardizes your reservation, we will contact you ASAP.

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Can I place an order for an item that is out of stock?

Yes, you are able to put in an order for an "out of stock" item, either for reservation or immediate shipment when the rental item becomes available. When placing an order, please indicate the date you would like the rental item.

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What does "Contact Us for Availability" message mean?

This message indicates that this particular rental item is currently reserved, but the reservation has not started yet. Please contact us with the dates you need this item for and we'll see if we are able to squeeze you in before the next reservation starts. Book early to avoid disappointment!!!

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When does my rental period begin and end?

The rental period starts the day you collect the item or the day the item is delivered. When renting an item, you may collect the item the afternoon before the day the rental starts and the item needs to be dropped of the morning after the rental day. So if you are renting for a weekend, you can collect the item on the friday afternoon and drop the item off on the monday morning after the weekend.

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What comes with a lens rental?

We try to ship each lens with all the accessories it came with brand new. Each lens will arrive with front and rear caps. Many lenses will have an accompanying padded case. The lenses that come with lens hoods from the factory will have one as well. Everything you receive must be returned when your rental period expires.

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What comes with a camera rental?

We will ship all camera bodies with a body cap, a camera strap, a charger and a battery and one memory card. Extra batteries and CF cards are available for rent. Please note that cameras do not come with any lenses and you must rent a lens if you want to shoot with the SLR you rented.

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Does all equipment come with manuals?

We have manuals for most of the equipment that we carry. However, we notice that when we send manuals out with every order, they only come back 50% of the time. So if you need a manual, please explicitly request one in your order notes.

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May I extend my rental?

The short answer is ... maybe. Please contact us before your rental period expires if you wish to extend. If there are no other customers waiting in line for your item, we will be happy to extend your rental. However, if there's somebody else waiting for your rental item, you must return the lens by the end of your rental period.

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Do you offer custom rental periods?

Yes. If the generic per day or 1, 2, 3 or 4 week increments do not work for you, please contact us. We will work to accommodate your needs.

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Can I take the rental outside of South Africa?

Not at this current point in time.

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What if I wish to rent something you do not currently offer?

We are constantly striving to provide you with the most complete and extensive inventory in the business. Please contact us and if we have had enough previous demands, we will buy an item just to rent it out to you.

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Testimonials

Do you have any customers who can provide testimonials about your service?

Unlike most places, we don't put up hand-picked testimonials that make us look good, but instead encourage people to leave feedback on a third party forum letting us know what's wrong (and what's right) about our service. Using this system, we have gained a lot of good feedback. Please follow these links to read what people have to say about us: http://www.perfectpictures.co.za/.

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Billing

Do you charge a deposit?

No, we believe in the kindness of strangers. At this point, we do not see a need to charge a deposit for the items you rent. Please help us maintain this policy.

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When is my credit card charged?

We unfortunatly do not take credit cards at this point, and cash or EFT is required for payments. EFT transfers need to be cleared before delivery of any items are taken.

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Do you charge late fees?

Unfortunately, yes. We determine if you owe a late fee based on the time stamp of the return shipment. The late fee is 1/4 of one week's rental fee per day late. The fee is easily avoided by extending your rental period.

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What is the cancellation procedure?

If you must cancel the order, please contact us. Note that a cancellation fee may apply.

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Do you charge a cancellation fee?

If your rental is for 1 week or longer and you cancel prior to the 7 day mark for shipping or picking up an item, there's no cancellation fee. However, if you cancel within the 7 day pick-up/ship window, there is a charge of a 3 Day Rental for the same rental item(s). For example, say you requested to have an item delivered on April 15th. In order to get the item out to you on time, we will have to ship on April 13th. Thus, you have until April 6th to cancel your reservation and not incur any cancellation charges. Unfortunately we must have this policy to recoup some of the lost revenue of keeping the items on hold for you.

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Is there anything else I need to know or consider?

Please note that if you order very expensive items and are a first time customer, we might ask you to provide additional information regarding your identity.

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Local Pick Up 

Can I pick up the rental items in person?

Yes, you can pickup from our shop in the West of Johannesburg. This is a good option to save yourself shipping and delivery costs and you are able to get your items more quickly. Please read below for details.

Note: We can no longer offer collections in the East Rand.

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How do I place an order for local pick-up?

Please place the order via email info@lensrental.co.za or calling Paul (+27 82 992 1114). You can pick-up the equipment on the west side of Johannesburg you can drop the lens of on the east side of Johannesburg. We will give you the address when the booking is made.

Note: As we can no longer offer collections from the East Rand of Johannesburg, equipment can no longer be collected in the West and returned to the East, or vice versa.

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What will I need on the day of my pick-up?

The person who places the order needs to be the one who picks it up and we cannot release rentals to friends, family members, etc., unless there are extenuating circumstances. Additionally, you will need to provide a valid green ID document or drivers license or for international visitors, a valid passport. You will also be required to sign our rental agreement.

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Shipping 

Which shipping carrier do you use?

We are currently not shipping items due to courier costs, however we can discuss this for extreme situations.

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Where do you ship to?

We are currently not shipping items due to courier costs, however we can discuss this for extreme situations.

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Do you ship to PO Boxes?

No, we are sorry, but the South African postal service does not function the way it should.

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What are your shipping rates?

We are currently not shipping items due to courier costs, however we can discuss this for extreme situations.

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Do you offer overnight shipping?

We are currently not shipping items due to courier costs, however we can discuss this for extreme situations.

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Returns 

How do I return the rental items to you?

You will receive detailed instructions with invoice. If you still have questions, please feel free to contact us.

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Insurance

What is insurance?

Insurance purchased through lensrental.co.za gives you peace of mind and protects you from liability for unintentional damage to the rental item after paying a deductible. If no insurance is purchased, you will be responsible for the full cost to repair damage to the Equipment. If you do purchase insurance and an item is damaged, you only pay a deductible of 10% of the item's replacement value and the rest is paid by us.

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How do I purchase insurance?

Most items we rent have an insurance purchase price next to the item. If you forget to add insurance to your order before collecting, please contact us and we can add it to your order if it has not yet been collected.

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What is covered by the insurance?

Most unintentional damage to the item is covered under this optional insurance policy. Lost or stolen items are not covered, however your renter's, homeowner's or photographer's insurance policies might cover this situation - please check with your insurance broker.

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Damage

Is the equipment in good working order when it arrives?

Prior to collecting your order, we verify functionality of each rental item. We will not send you a malfunctioning piece of gear! We perform visual inspection, and will take sample pictures of our cat to verify image quality. If we notice any functional defects, the equipment will be sent to the repair shop instead of you. We will do our best to notify you of any issues in a timely manner and provide you with the opportunity to modify your order in case we get inoperable equipment back from a previous shipment.

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What if I damage the equipment and don't buy the insurance?

We understand that accidents happen. Please contact us immediately, then relax and take a deep breath. Return the rental to us as soon as possible and we will evaluate the damage. In case the damage really exists and it's not operator error, we will estimate the repair charges (based on our previous repairs), place a temporary authorization hold on your credit card for that amount and send the rental off to the original manufacturer for repairs. We will charge you exactly what the repair shop charges us, and can provide you with a copy of the receipt at your request. You will also be responsible for the lost revenue during the time the rental item is being repaired.

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What if I damage the equipment and buy the insurance?

Again, please contact us immediately and return the equipment ASAP. We will check to make sure the equipment is damaged and if so, will charge you the deductible for each damaged item. We will e-mail you regarding the charges and the matter will be closed.

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What do you consider damage?

Minor scratches to the lens barrel and hood are considered the results of ordinary wear and tear and will not result in damage assessments. Scratches to the glass, damage to the coupling or any other part that affects the lens' performance will be considered damage.

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Buying and Selling Camera Gear

Do you ever buy used equipment?

Yes. We are always looking for new equipment to rent out, so please don't hesitate to contact us if you are selling some gently used camera equipment.

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Do you ever sell your equipment?

We do occasionally sell off some of our camera gear. If something is for sale, it will be announced on the front page and will have a "buy" option next to it on the product page.

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Rental Agreement

The Equipment Lease Agreement can be found here.

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How Renting Works

5 Steps to Renting from LensRentals.co.za

Step 1
Step 2 
Step 3 
Step 4
Step 5
Select what you want  Place your order  Collect from us Take your pictures  Return to us  
Select the camera, lens/lenses, lighting or other accessories you want to rent. Make an order enquiry with us. [click here] We will check the availability of your request and will confirm your order.

Collect the camera, lens/lenses, lighting or other accessories from us. This can be done via our West Rand shop.

Click your camera’s button till your hearts content to get those special moments captured on digital card.Return the camera, lens/lenses, lighting or other accessories to us.

Select what you want

All rentals are done on a reservation basis. Browse through our range of cameras [click here], lenses [click here], lighting solutions [click here] and other accessories [click here] and see what items you would like to rent from us. For instance, you may like a backup camera for a wedding shoot, a telephoto lens for a visit to the park or lighting for portraits.

Place your order

Renting stuff with us is really easy. Make an order enquiry with us [click here], email us [click here] or call Paul on 082992 1114. Provide details of what you want and how long you want it. Standard rental periods available are:

  • 1 day, with collection the day before the rental day(s) and return the day after the rental day(s), e.g. if you want the item(s) for Saturday you can collect after 2pm on the Friday and return the item(s) to us on Sunday before 12pm.
  • 1 week, with collection on the first rental day and return on the last rental day, e.g. collect on the Friday (first rental day) and return on the following Thursday (last rental day).
  • 2 weeks, with collection on the first rental day and return on the last rental day, e.g. collect on the Friday (first rental day) and return on the Thursday 2 weeks after collection (last rental day).
  • 3 weeks, with collection on the first rental day and return on the last rental day, e.g. collect on the Friday (first rental day) and return on the Thursday 3 weeks after collection (last rental day).

Custom rental periods can be arranged. Just contact us [click here] and we will do our best to accommodate you. Once you submit your order enquiry, we will check the availability of your request and will confirm your order via email. If we have questions about your order, we'll talk to you about it here. If you are a first-time customer you will be required to supply a copy of a valid identity document or passport; preferably this should be emailed to us before the collection date.

Collect from us

You can collect your order after 3pm on the day preceding your first rental date. On the collection date, we pull your order from inventory, inspect and clean it, and prepare it for your visit. Your order can be collected via our West Rand shop or dropped off, as arranged when placing the order. Once you have collected/received your items, your rental period begins. You will receive your invoice and will be required to sign our rental agreement [click here]. If you are a first-time customer, don't forget to bring a valid identity document or passport along; we shall also require a proof of residence! We do make insurance available to our customers; however, you welcome to make your own arrangements for insurance (proof shall be required).

Note: We can no longer offer collections from East Rand of Johannesburg.

Take your pictures

Click your camera's button till your heart's content to get those special moments captured on digital card. Is that not why you have rented from us in the first place? When you start "clicking" we want that to be the sound of your first picture experience with Lensrental.co.za.

Return to us

You must return your order before 12pm on the day after your rental date. Return the camera, lens/lenses, lighting or other accessories to us. The items can be returned to our West Rand or collected from you, as arranged when placing the order. Once you have returned your items, your rental period ends. Once the stuff gets back to us, we'll inspect it again. If there's any damage, we'll talk to you further; if not, we'll send you on your merry way and will forward to seeing you again. Done!

Note: We can no longer offer collections from East Rand of Johannesburg.

 

We look forward to earning your business.

Thank you,

The LR Team

 

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Lensrental.co.za web site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone numbers

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our web site if you would like to receive our catalogue as well as updates on our new products and services. Information you submit on our web site will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our web site and to share with advertisers.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access or Correct Your Information

You can amend all your personally identifiable information that we collect online and maintain by sending us an email (info@lensrental.co.za). We will then make the relevant amendment and confirm the amendment to you by email.

You can correct factual errors in your personally identifiable information by emailing us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at +27 (0)82 992 1114 or +27 (0)83 353 3551 send us an email at info@lensrental.co.za.

 

Why Rent?

Working photographers

  • Rent a special camera or lens for a special photo event.
  • Put a second photographer on the shoot with a second camera and lens. Have a back-up camera or lens during important assignments.
  • Rent an entire studio lighting solution without the expense of buying all the equipment. Equipment rental fees may be tax-deductible for your business.

Hobby photographers

  • Rent a camera or lens for special photo occasions like trips, sports and weddings. Enjoy using different, professional-level lenses for the cost of owning just one.
  • Try a camera or lens before committing to buying one.
  • Always have the newest lens technology and never worry about obsolescence.

New camera owners

  • Advance past your camera's kit lens without the expense of buying a new lens. Experiment with different lenses and learn more about photography.
  • Discover the new creative photo opportunities of different lenses.
  • Learn your photographic style and decide what lens you want to own next.
 

Why Choose Us?

Why choose LensRental.co.za?

We are one of the largest online camera gear and lens rental stores in South Africa. We are here to make your rental experience go as smoothly as possible. Take a look at what we offer:

Owned by photographers

We are owned and operated by photographers to serve the photographic community. Therefore, quality cameras, lenses and lighting are just as important to us as they are to you. Feel free to give us a call to talk about cameras, lenses, lighting and photography!

We pride ourselves on customer service

We try to be the best rental company there is. It seems obvious when we say it this way, but the customer is-you are-really the most important part of our business. We're here to get you what you need, and want every single customer to think we're great. We will work with you on pretty much anything, as long it is reasonable. If you need special arrangements, we are here for you! Just ask. We will always get back to you within a few hours. We look forward to providing you the best customer service possible. Remember we are photography enthusiasts like you and know what its like to need the right camera, lens or lighting solution for the job.

We offer custom rental periods

Whether you need to rent a camera, lens, lighting or other accessory for a long vacation, a weekend getaway or just for the day, we can provide it for you. Just e-mail or call us.

We take reservations

If you need a camera, lens, lighting or other accessory for that special occasion or trip, we will save one just for you. LensRentals.co.za accepts reservations. Yes, not only do we take reservations but we encourage them. You can reserve the items you need as far out as you need to. Just place the order and supply us the date you need it by. We will take care of the rest. Rentals are always by reservation. Don't miss getting the lens rental you want when you need it!

Quality

Before you collect the camera or lens it is cleaned and checked for functionality. You don't need to do anything! You can begin using the camera and lens as soon as you collect it.

We offer local pick-up

If you are in the Johannesburg or Pretoria areas, you may not have to wait for your lens rental at all. We can arrange pick-ups in the East and West of Johannesburg at a time that's convenient to you. Contact us for details.

Price promise

We promise to bring you the best available prices on our rentals.

Latest technology

As soon as a manufacturer launches a new product we make it our priority to have it available to you.

 

Thank you for your business and for visiting!

The LR Team

 
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